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Frequently asked questions
When will I get my order?
Every bag we offer is a pre-order piece, crafted individually by hand. We do not mass-produce—your order is created exclusively for you with the highest level of care.
This artisanal process takes time, but your handcrafted bag will arrive as a unique, refined piece that feels truly special and worth waiting for.
Where are your products manufactured?
Designed in Canada. Responsibly manufactured overseas.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
